Being a trustworthy professional running a business today may seem obvious, however, not always followed. This represents 95% of one’s business success.
If you’ve got a retail store that is clearly a clean store, make certain the windows and doors are clean, make certain the store front looks good. Enforce your employees stay clean and the shelves and floor are clean.
If it is a service company, ensure that your service technicians are wearing clean work clothes, their trucks are clean, and salesmen ought to be well groomed and punctual. Everything about your organization ought to be professional.
The public is more skeptical than they’ve ever been. So we must cope with negative media about individuals who were cheated by way of a service contractor. It’s hard at fault people to be skeptical. There are a great number of sleazy companies on the market who rip people off.
We need to over compensate for these consumer feelings.
It’s unfair, but that is the way it really is. You need to project a specialist image and earn peoples respect and trust.
If They Complain, Answer. Once you have a complaint can be found in from the client this means they are requesting help.
It’s a chance to cement a relationship and improve your customer relations.
The key would be to care for complaints as quickly, efficiently and ethically as you possibly can. Don’t leave them unhappy. Understand that an unhappy customer will tell many, lots of people not to work with you.
If you’ve got a customer that continually complains and is definitely attempting to cut prices here, get yourself a little additional value there, provide them with their cash back. Remove them from your own database.
In most of the companies I’ve seen and been associated with seen those companies build databases of individuals they’ll not work with because they’re always seeking to get something free of charge.
If you give somebody their cash back, there aren’t way too many bad things they are able to say about you. Unless you refund their money, they are able to say almost anything they want about any of it. Whether true or not Whether it’s a complaint that isn’t likely to be rectified at all. You certainly want to supply the cash back.
You should think about that money being allocated to stopping them from telling others bad reasons for having you as money well spent.
The customers that are normally good customers or never say much a proven way or another then one goes wrong, You will want to correct it quickly, efficiently and ethically as you possibly can.